Introduction
This page covers how the-pokiesaustralia.com handles personal data. We’re the operator of ThePokies 111, based at Level 14, 330 Collins Street, Melbourne VIC 3000, Australia, running under Curaçao licence No. 1688/JAZ. That licence sets specific obligations around player data — this policy explains how we meet them in practice.
Questions? The contact section of the-pokiesaustralia.com is the place.
What We Collect
Account registration pulls in the basics: name, date of birth, address, email, phone number, and payment details. KYC and AML processes may require identity documents on top of that — what gets requested depends on your account activity and withdrawal amounts. We ask for what the licence and legal obligations require, not extra.
On the technical side, the platform logs data passively during your sessions — IP address, device type, browser, OS, and how you’re moving through the pages. That feeds into fraud detection and security monitoring. It’s not used to build a marketing profile of your habits.
How We Use It
Account data runs the platform. Deposits, withdrawals, identity checks, and account-level communications all depend on what you’ve provided at registration. AML compliance and responsible gambling obligations are part of why we hold it — conditions of the licence, not optional extras.
Transactional messages go to your registered contact details: withdrawal confirmations, security alerts, account notices. Marketing is opt-in. If you haven’t agreed to it, you won’t receive it. Preferences can be updated in your account settings on the-pokiesaustralia.com at any point.
Cookies
The-pokiesaustralia.com uses cookies. Essential ones keep sessions intact and handle security — the platform breaks without them, so there’s no toggle for those. Analytics, preference, and marketing cookies are optional and can be managed through the preference centre in the footer or your browser settings.
No cookie on the-pokiesaustralia.com feeds into third-party ad networks or builds an advertising profile tied to your browsing elsewhere. Cookie data stays here. Switching off non-essentials doesn’t touch your account, balance, or access to any game.
Who We Share It With
Payment processors, identity verification providers, and platform infrastructure partners get access to what they need for their specific job. Each one is contractually bound to use it only for the agreed purpose — not for their own commercial ends.
Regulatory authorities and courts can compel disclosure. When that happens, we share the minimum required. Where the law lets us tell you, we do.
We don’t sell player data. Not to marketing companies, not to data brokers, not to anyone.
Security and Retention
All data transmitted through the-pokiesaustralia.com runs over SSL encryption. Server access is restricted to staff who need it to do their job. Internal security audits run on a regular schedule — not as a reaction to incidents.
Account data is held while your account is active and for as long as applicable law requires after closure. AML regulations set a minimum five-year retention period for certain transaction records. When retention periods are up, data gets deleted or anonymised properly — it doesn’t sit in an archive indefinitely.
Your Rights
You can ask to see what we hold on you. You can ask for corrections to anything inaccurate. Requests go through the contact section of the-pokiesaustralia.com. Standard requests are free and get a response within 30 days.
If you think we’ve mishandled your personal data, raise it with us first. If that doesn’t resolve it, you can take it to the relevant data protection authority. We cooperate with those investigations — there’s no process designed to make that difficult.
Changes
This policy gets updated when our operations, technology, or legal obligations shift. Current version with revision date is always on the-pokiesaustralia.com. Staying on the platform after an update means you’ve accepted what changed. If a change meaningfully affects how we handle personal data, we’ll flag it on the site before it goes live.